KLARNA HITS $1M REVENUE PER EMPLOYEE —THANKS TO AI, NOT HEADCOUNT
Klarna just turbocharged its revenue per employee to nearly $1 million, up from $575K, after cutting its reliance on humans and handing operations to AI built with OpenAI.
It axed its Salesforce CRM deal, scaled back hiring, and trimmed 700 customer service contractors.
Even with a 13% revenue jump to $701M in Q1, Klarna hit pause on its U.S. IPO, citing market tremors from Trump’s tariffs.
Human agents are back for now, but Klarna’s AI playbook is clearly the long game.
Source: TechCrunch
